Frequently Asked Questions

How long have you been in the business? We have been in the business a number of years and work in the Sheffield area.

Will I need to pay a call out fee? No, we do not charge call out fees and all of our quotes are non obligatory. On average our turnaround from first coming out to see you and getting you a written quote is 48 hours.

Does my quote include cost for materials? Our quotes do not include materials. This is because not all jobs will require materials to be used. If materials are required for the job to be carried out then we will only charge you what it costs us for the materials. 

Does your engineer come with all the tools needed? Yes, our engineer will come out to you with all the tools required to carry out the work they do to the highest quality.

Is the plumber or plumbing company registered? All of our plumbers are highly qualified in their particular skill. If we need to work on your boiler then that plumber will be a specialist in that field. If we need to repair pipework for you, that plumber will be qualified in that skill. Of course many of our plumbers are multi skilled but all will be very experienced.

Will I deal with just one individual plumber? We are a company who employ a number of plumbing engineers however we will always try to work so that you will always see the same plumber, though at times this may not be possible. Just because we are a company does not mean that you will not receive the same service you would from a plumber working alone. In most cases the plumber that comes out to your home will be the plumber that you work with from start to finish.

Can I get clarification on your plumbing rates before booking? Yes, describe the problem you're having in detail over the phone and we will able to give you our hourly rate and an idea of how long the job is likely to take.

Do you have insurance? Yes we have public and employers liability insurance for £5million. 

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